Network management
Design, monitoring, and lifecycle support across LAN, WAN, and Wi-Fi.
Managed IT Services
Technology should drive your business, not drain it.
Our customers don't just get a help desk — they get an enterprise-class partner that delivers results. TGS covers everything from network management and cloud optimization to 24/7 helpdesk and endpoint security, so you can focus on growing your business with confidence.
For teams with in-house IT, TGS is a force multiplier — we routinely fill gaps in expertise and take on the tasks that free your people for the most important aspects of their work.
What's included
Eight pillars of managed IT.
Cloud optimization
Ongoing cost, performance, and security tuning of your public, private, and hybrid cloud workloads.
24/7 helpdesk
Tier 1–3 user support available around the clock, with escalation paths into our engineering bench when needed.
Endpoint security
Modern endpoint detection and response, patch management, and policy enforcement across every device in your fleet.
Server & infrastructure
Patching, monitoring, capacity planning, and operations for your data center and virtualization stack.
Backup & disaster recovery
Automated backup, validated recovery, and DR runbooks tested to the SLA you actually need.
Compliance support
Documentation, evidence, and ongoing controls for PCI, NIST, CMMC, and the audits your business has to pass.
Strategic advisory
Your TGS account team brings quarterly business reviews, roadmap planning, and a long-term view of what's next.
Proven Performance
Operational excellence, measured.
61 active managed-services customers across 15 states and 30 cities — from 2-user small businesses to 250-user corporate environments.
- P1 incident response time
- 6 min
- P1 incident resolution time
- 2.03 hrs
- Tickets resolved within SLA
- 91.45%
- CSAT score
- 96.5%
- Patching compliance
- 98%
- Backup success rate
- 98.93%
- Managed network uptime
- 99+%
As of December 1, 2025
An extension of your team — not a replacement.
Most TGS managed services engagements augment an internal IT team rather than replace one. We pick up the load you can't (or shouldn't have to) carry — 24/7 monitoring, security operations, the after-hours pages — so your people can focus on the work that's actually strategic.
Ready to hand off the operational load?
We'll scope a managed services engagement around what you actually need.